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How to Apply

We value knowledge, motivation and integrity. If you thrive on a challenge, and are looking for an environment with scope for personal as well as professional development and advancement, send your resume and cover letter as an attachment, referencing the specific vacancy you are interested in to: careersUSA@amberroad.com

Current Opportunities

Associate Product Manager
Location: McLean, VA, United States

Join Amber Road, the Global Trade Management SaaS leader, as we expand our comprehensive supply chain and global trade compliance platform.  As an Associate Product Manager, you will support the Product Team in researching, design, developing, testing and documenting modules within our export and import compliance product lines.  This position requires collaboration within Product Management as well as internal and external stakeholders to aggregate and translate user feedback and export and import compliance rules and regulations into product requirements.  The Associate Product Manager is expected to manage the product throughout the product life-cycle and serves as the subject matter expert when working with Sales, Services, and Engineering.

Job Description/Responsibilities

Gather, qualify and provide requirements input and direction for product and services enhancements:

  • Define and maintain the business cases and product requirements definition for assigned products and feature sets
  • Provide input on strategic initiatives that define the product roadmap
  • Engage in new product development projects to write requirements, preview designs, review test cases, and serve as the product owner to ensure agile deliverables satisfy product requirements
  • Maintain a backlog of prioritized product enhancements
  • Work with Marketing to help develop marketing collateral, sales tools and demonstration scripts
  • Author release notes and on-line help

Responsible for customer product and services needs over short, medium and long term timeframes:

  • Maintain close relationships with solutions consulting, account management, and key customers to build awareness of customer needs and competitive alternatives
  • Work with Services to provide assistance to early adopter customers and collect requirements to continually improve our configuration and deployment tools
  • Maintain a database of competitive threats and related industry news
  • Monitor analyst coverage and industry direction

In addition the Associate Product Manager is expected to participate in customer advisory boards and other internal meetings to discuss new product deliveries, future product plans, and the impact of industry directions on our roadmap.

Qualifications

Required Experience

  • BA / BS in a related area or equivalent work experience
  • 3 to 5 years of experience in the export and/or import compliance domain or other equivalent/similar background. This includes understanding of one or more of these areas:  Export Administration Regulations, International Traffic in Arms Regulations, HS classification, license management, admissibility, import valuation, duty/taxes/fees determination and/or FTZ.
  • Familiarity with end-to-end software development and Agile methodologies
  • Experience with technical integration including data exchange standards (EDI, CSV, Excel and/or XML) and application configuration.
  • Strong written, oral communications and analytical skills
  • Excellent time management, decision-making, human relations and organization skills
  • Ability to work in a collaborative team environment
  • Experience working in a software company in product management, solutions consulting or implementation services is a plus.

International Support

  • Ability to work with offshore team members (Engineering, QA, Documentation and Product Management)
  • Availability for early morning calls with global counterparts.

Travel

  • Both domestic and international travel required.
  • Domestic (Customer sites, other Amber Road offices, etc.); approximately 6 trips a year
  • International (Bangalore office); approximately 1-2 trips a year
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Software Support Engineer (2nd Shift)
Location: Raleigh, NC, United States

Amber Road, the leading provider of global trade management software and information services, has an immediate opening for a Software Support Engineer. The successful candidate will be responsible for logging and resolving customer cases during the night/evening hours within the Eastern time-zone. The position’s hours are during our second shift from 3PM – midnight EST. This position will have the key responsibility for being the 1st respondent in some instances, to severity 1 issues. The candidate must be able to work well under pressure and pay attention to detail in logging important information that applies to the description of the issue. The candidate will have the opportunity to grow into other areas within support as they become proficient in learning Amber Road’s products and setting a solid performance track record on prior tasks.

The Support Engineer will report to the Customer Support Manager.

Job Description/Responsibilities

  • Responsible for the timely and accurate creation of support cases and updating support cases with the required fields
  • Responsible for owning the support case through case closure and providing timely updates through the life of the case
  • Escalating to support management when needed
  • Demonstrate the ability of having the aptitude to learn quickly and grow into positions requiring more responsibility
  • Works well within a team environment and openly communicates to ensure cases are moving out of “new” status and response time SLA’s are being met

Qualifications:

  • Education:  BA or BS in supply chain, business, computer science or experience in related field preferred
  • 3 or more years’ experience with an external facing software support organization
  • Proficient with Salesforce.com or other support ticketing software
  • Proficient with the following software tools: MS Word, MS Excel, MS PowerPoint, MS Outlook
  • Exceptional written and oral communications skills (including technical writing)
  • Must be comfortable in a fast-paced, team environment; take initiative and able to make important decisions quickly
  • Ability to work and lead with minimal supervision on unstructured assignments, yet keep all parties apprised of developments. Can take initiative and make decisions as necessary.
  • Ability to prioritize assignments/projects and multi-task within restricted time constraints
  • Ability to network and collaborate cross-functionally
  • Strong business analysis skills
  • Ability to understand technical components of software solutions
  • Strong organizational and time management skills are essential to meet deadlines
  • Ability to maintain multiple levels of communication at varying levels of detail
  • Must have the concept of understanding relational databases
  • Must have at a minimum 1 year of experience and working knowledge of SQL
  • Ability to query relational databases and interpret results as input to either resolving the issue or providing details to our internal escalation team(s)
  • Some application development knowledge, mainly for future growth
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