Effective: March 23, 2017
|Amber Road participates in the EU-U.S. Privacy Shield framework. To learn more, click here.|
Our Commitment to Privacy
Collecting Your Information
Amber Road collects data to provide customers with products and services, and to operate Amber Road’s business such as when certain data is input and stored in our subscribed-to software applications in order for a customer to use our global trade management products or services. Some of this data is provided directly, such as when you create an Amber Road account, connect to our Cloud service, or contact Amber Road for support. Amber Road also receives some data by recording how users interact with Amber Road products and services by, for example, using technologies like cookies, receiving error reports or usage data from software running on Amber Road’s cloud or utilizing Amber Road’s services.
- first and last name
- a home or mailing address
- an email address
- a telephone number
- an IP address
- business contact information
Personally identifiable information collected may also include data pertaining to a customer’s employees, business partners, vendors, contact people, or authorized users of Amber Road’s products or services.
Generally, you may browse this Website without being required to provide us with any of your personally identifiable information. However, in some circumstances, we may request that you provide us with personally identifiable information. Although your response to such a request is completely voluntary, there are times when you may be required to provide personally identifiable information to us to operate our business, such as when you utilize our software, purchase our products or services, access items in our resource library, or request product demos from us. These functions may not be available to individuals who elect not to provide the information requested.
In addition to personally identifiable information, Amber Road may also collect other data including credentials, payment data and usage data in order to better provide our products and services to you.
Use of Your Information
Disclosure of Your Information
Amber Road does not share personally identifiable information with companies, organizations or individuals outside of Amber Road unless we have your consent, it is necessary for business operations or as mandated by legal requirements. Subject to the foregoing statement, Amber Road may share and disclose your personally identifiable information and other data with its: (1) business partners, (2) affiliates, (3) subsidiaries, (4) legal representatives, (5) sales agents, (6) independent contractors, and (7) third-party vendors and suppliers for Amber Road's business purposes described above.
Amber Road reserves the right, subject to the requirements of applicable law, to share your personally identifiable information and other data to respond to a duly authorized information request of governmental authorities, where required by law or in situations where Amber Road believes that it is necessary to identify, contact, or bring legal proceedings against someone who may be misusing the Website or Cloud, interfering with the rights of Amber Road or other users or when Amber Road reasonably believes that the law requires or permits such disclosure. We may also provide your personally identifiable information to a third party in connection with the sale, assignment or other transfer of the business of Amber Road. Without limiting our obligations under our Privacy Shield Privacy, if you are located outside of the United States please be aware that any information that you provide to Amber Road through the Website may be transferred to the United States. Please also be aware that by using the Website and providing Amber Road with your information, you consent to such transfer and understand that the U.S. may not provide the same level of protection as the laws in your country.
Collecting Your Information through Cookies
Websites that you visit may also use IP addresses, log files and other technology to identify site problems and usage. Amber Road reserves the right to introduce new tracking technologies and techniques related to the use of the Website and its products and services and will do so subject to and in accordance with applicable data protection laws and regulations.
Third Party Websites
Pursuant to applicable regulations, Amber Road maintains reasonable physical, technical and administrative procedures to protect data including personally identifiable information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, but Amber Road cannot ensure or warrant the security of any data against any possible loss or unauthorized access.
EU-U.S. Privacy Shield & U.S.-Swiss Safe Harbor
With respect to personally identifiable information provided by individuals located in the European Union countries and Switzerland, Amber Road adheres to a self-regulatory program that is designed to comply with the safe harbor privacy principles of notice, choice, onward transfer, security, data integrity, access and enforcement as set forth by the U.S. Department of Commerce in the EU-U.S. Privacy Shield and U.S.-Swiss Safe Harbor Frameworks. Our policy pertaining to our commitment to the EU-U.S. Privacy Shield and the U.S.-Swiss Safe Harbor is available at www.amberroad.com/content/privacyshield. For more information about the Privacy Shield Program, and to view Amber Road's certification, please visit: www.privacyshield.gov/welcome. For more information about the US-Swiss Safe Harbor, please visit: www.export.gov/safeharbor/.
You should first contact us with any complaint regarding our receipt or handling of your personally identifiable information via email at email@example.com or as stated in our Privacy Shield Policy as applicable. If we are unable to resolve your dispute in a mutually satisfactory manner, the dispute shall be submitted to the American Arbitration Association's international division, the International Centre for Dispute Resolution ("AAA/ICDR") for arbitration, pursuant to the AAA/ICDR EU-U.S. Privacy Shield / U.S.-Swiss Safe Harbor Program.
Your dispute may be filed on-line utilizing the AAA WebFile at https://apps.adr.org/webfile/. You may also file by mail or fax, by completing the appropriate form(s) and forwarding them to AAA/ICDR Case Filing Services. AAA/ICDR Case Filing Services may be contacted as follows:
International Centre for Dispute Resolution
A Division of the American Arbitration Association
Case Filing Services
1101 Laurel Oak Road, Suite 100
Voorhees, NJ 08043
Toll free number in the US: 877-495-4185
Fax number: 877-304-8457
Fax number outside the US: 212-484-4178
Email box: firstname.lastname@example.org
Retention of Data
Amber Road will keep your data, which may include personally identifiable information, for as long as necessary for the purposes for which it was collected, to provide you with products or services, to conduct legitimate business interests and where otherwise required or permitted by law.
You may also contact us at:
Amber Road, Inc.
One Meadowlands Plaza
East Rutherford, NJ 07073
Phone: (201) 935-8588
Fax: (201) 935-5187
Individuals will be required to sufficiently verify their identity. Declining to provide personally identifiable information may limit Amber Road’s ability to respond to your inquiry.
Last Updated: March 24, 2017